Frequently Asked Questions
Is my personal information safe with you?
Absolutely! We take your privacy and data security seriously. Our website is equipped with advanced encryption technology to safeguard your personal information, ensuring it remains confidential and protected from unauthorized access.
Are my payments secure on your site?
Yes, we prioritize the security of all transactions. Our payment gateways are PCI DSS compliant, providing a secure environment for online payments. You can shop with confidence, knowing that your financial information is protected from any potential threats.
How do you ensure the quality and safety of your products?
Your safety is our top priority. We source our materials from reputable suppliers and conduct thorough quality checks before they reach you. Additionally, all products meet relevant safety standards and regulations, ensuring you receive only the best and safest items.
What measures do you have in place for safe online shopping?
Our website is equipped with state-of-the-art security features to create a safe shopping environment. We regularly update our systems to protect against cyber threats and utilize industry best practices to safeguard your shopping experience.
Shipping & Delivery
How do I complete my Tinyone purchase?
After confirming your order, an invoice will be sent to your email (if payment by bank transfer is selected). Once payment is received, we begin production of your order—lead time is 2–9 working days.
When will my order be ready and shipped?
Some items are in stock and available for immediate dispatch. Custom or made-to-order products require production time. Delivery usually follows within the stated 2–9 working days period after payment.
What are the delivery options and costs in Latvia and abroad?
Orders over €70 qualify for free DPD Latvia parcel locker delivery within Latvia. We also deliver to other EU countries and international destinations. Contact us if you need faster or special delivery options.
What should I do if my order hasn’t arrived on time?
If your order hasn’t been delivered within the specified time frame, please contact us immediately by phone or email. Our support team will assist you and provide an update on your shipment.
Family Warmth
Inspired by our own children, made with love and care.
Quality & Safety
Every piece is sewn with precision and affection.
Sustainability & Trust
We think long-term, choosing safe and responsible materials.
Fast & Caring Shipping
Your order is packed with love and delivered quickly to your home.